Customer Service Representative - State Farm Agent Team Member Dallas - TX

Teamluevano; Dallas (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Licensing paid by agency

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Job summary

State Farm Agent Carlos Luevano in Dallas, TX is seeking a Customer Service Representative to deliver exceptional client experiences, assist with policy information, changes, and claims, and coordinate with the agency team. This full-time role requires bilingual Spanish, strong communication, attention to detail, and a customer‑focused mindset.

The position offers a base salary of $40,000 with potential commissions and advancement opportunities within the agency.

Qualifications

• Spanish bilingual required.
• Strong communication and interpersonal skills.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Bilingual Spanish

Excellent communication

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Dallas - TX

Replies within 24 hours

• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

*Bilingual Spanish (Required)*

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Carlos Luevano - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

COMPENSATION

All positions within the office have a base pay of $40,000 annually. Including commissions, customer service positions can earn up to $70,000 per year and sales positions can earn up to $100,000 per year.

Compensation $40,000.00 - $60,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.