Customer Service Representative - State Farm Agent Team Member

Mark Carlson - State Farm Agent; Columbus (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off (vacation and personal/s

Job summary

Mark Carlson - State Farm Agent in Columbus, Indiana is seeking a Customer Service Representative to join the team. You will build relationships, respond to inquiries about insurance availability, coverages, policy changes, transfers, claims, and billing, and contribute to a high-quality customer experience.

This role emphasizes developing leads, scheduling appointments, identifying customer needs, and promoting suitable products and services.

Qualifications

• Excellent interpersonal skills.
• Excellent communication skills - written, verbal and listening.
• Enthusiastic about the role insurance and financial products to manage risks.
• People-oriented and able to work in a team.
• Organizational skills and self-motivation.
• Detail oriented and proactive in problem solving.
• Dedicated to customer service and learning computer functions.
• Experience with Windows and common applications.
• Ability to multi-task and provide timely activity reports to the agent.

Responsibilities

• Establish customer relationships and follow up with customers.
• Provide prompt, accurate, and friendly customer service; handle inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claims, and billing.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Maintain a strong work ethic with a total commitment to success each day.

Skills

Interpersonal skills

Communication skills

People-oriented

Organizational skills

Self-motivated

Detail oriented

Problem solving

Customer service

Computer skills

Windows experience

Team player

Multi-tasking

Timely reporting

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive...

• Paid time off (vacation and personal/sick days)

Requirements

• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Experience in a variety of computer applications, particularly Windows
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Provide timely and thorough activity reports to agent
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm InsuranceCompanies. Employees of State Farm agents must be able to successfully complete anyapplicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

This position requires outbound calling including cold calls to potential customers.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Health Insurance, and Renters Insurance.
• Our office is located in Columbus, Indiana.
• Our office is open 8:30 -5:00 M-F 9:00 - 12:00 Sat.
• I have been a State Farm agent since 1996.
• Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, Crystal Excellence Award, National Quality Award, Golden Triangle, and Bronze Tablet