Customer Relations Representative - State Farm Agent Team Member

Akinsures; Columbus (OH); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Salary + commission

Paid time off

Valuable experience

Growth opportunities

Job summary

State Farm is seeking a Customer Relations Representative to join their Agent Team in Columbus, OH. This role focuses on value-based conversations and delivering remarkable customer experiences while supporting business growth.

You'll respond to inquiries about insurance options, help with policy changes, and build lasting relationships. A self-motivated, team-oriented professional with strong communication will thrive, with licensing pathways available.

Qualifications

• Excellent communication skills across written and verbal interactions.
• Self-motivated with a proactive mindset.
• Detail oriented with strong problem-solving.
• Commitment to outstanding customer service and relationships.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate customer service on inquiries about insurance availability, coverages, policy changes, transfers, claims, and billing.
• Use needs-based discussions to educate customers about insurance options.

Skills

Excellent communication

Self-motivated

Detail oriented

Proactive problem solving

Dedicated to customer service

Team oriented

Customer relationship skills

Education

Property and Casualty license (must be able to obtain)

Life and Health license (must be able to obtain)

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Columbus - OH

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Relations Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

As an Agent Team Member, you will receive

• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Valuable experience
• Growth potential/Opportunity for advancement within my agency

Requirements

• Excellent communication skills - written, verbal and listening
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

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