Customer Service Representative - State Farm Agent Team Member Brooklyn - NY

Robagency; New York (NY); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Bonus based on performance

Opportunity for advancement

Job summary

Robagency, a State Farm Agent team, is seeking a Customer Service Representative to join our Brooklyn, NY office. You will deliver friendly, knowledgeable service, handle policy information, and support customers with policy updates and claims in a fast-paced environment.

This role emphasizes attention to detail, empathy, and the ability to coordinate with team members while providing exceptional customer care. Growth opportunities are available for motivated individuals.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail orientation

Multitasking

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Brooklyn - NY

Replies within 24 hours

• Health insurance
• Opportunity for advancement
• Paid time off
• 401(k)
• Bonus based on performance

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Rob Perelmuter - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish, Cantonese or Russian preferred.

Compensation $40,000.00 - $45,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.