Customer Service Representative - State Farm Agent Team Member Bronx - NY 10463

State Farm; New York (NY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Bonus based on performance

Opportunity for advancement

Job summary

State Farm is seeking a Customer Service Representative for our Bronx, NY area. You will engage with clients, explain policy options, process changes, and support claim handling to help the agency grow.

We offer a hybrid schedule, competitive commissions and bonuses, health insurance, 401(k), paid time off, and opportunities for advancement within a personable team environment.

Qualifications

• Excellent communication and interpersonal skills required.
• Must be detail-oriented with ability to multitask.
• Previous customer service experience preferred; licensing may be required.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented and multitask

Previous customer service experience

Tools

Property & Casualty license

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Bronx - NY 10463

• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• 401(k)

ABOUT OUR AGENCY

We’ve proudly served as a State Farm Agency for 17 years, with a dedicated team of 15 professionals across three office locations. We’re committed to building a supportive and rewarding work environment, offering valuable perks such as health insurance, retirement benefits, travel incentives, hybrid scheduling, competitive commissions and bonuses.

Agent Hielly Martinez, earned the privilege of becoming a State Farm Agent in 2008, inspired by the work ethic and humility of his immigrant parents. Through hard work, determination, and a passion for helping others, his agency quickly became a top producer and eventually expand to multiple office locations. Mr. Martinez is grateful for the chance to serve his community while creating opportunities for others— especially young adults who, like himself, dream of financial stability and a brighter future.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Hielly Martinez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Property & Casualty license (must have or be able to obtain).

Compensation $45,000.00 - $65,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.