Customer Service Representative - State Farm Agent Team Member

Myagentmarcela; Kings Park (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A leading insurance agency in Kings Park, NY, is looking for a Customer Service Representative to join their team. The ideal candidate will have excellent communication skills and be detail-oriented. Key responsibilities include answering customer inquiries, processing claims, and maintaining records. A Property/Casualty insurance license and bilingual proficiency in Spanish are required. Benefits include 401(k), performance-based bonuses, health insurance, and opportunities for advancement.

Qualifications

• Excellent customer service skills and attention to detail.
• Ability to handle multiple tasks efficiently.
• Required bilingual proficiency in Spanish.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented and able to multitask

Previous customer service experience

Bilingual Spanish

Property/Casualty insurance license

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time, Kings Park, NY

Bilingual Spanish / Licensed Position

ROLE DESCRIPTION

As a Customer Service Representative – State Farm Agent Team Member with Marcela Ruppert – State Farm Agent, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will resolve customer inquiries, coordinate with other agency team members, and anticipate the needs of community members.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Property/Casualty insurance license (required).
• Bilingual Spanish (required).

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Compensation: $45,000 – $60,000 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.