Customer Service Representative - State Farm Agent Team Member

Mariel Dominguez - State Farm Agent; New York (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Hourly pay + commissions

Paid time off

401K after one year

Training and development

Career growth in insurance

Job summary

Mariel Dominguez State Farm Agency is seeking a friendly and motivated Customer Service Representative to join our team in Rego Park, NY. You will handle inquiries, educate clients on insurance options, and support policy changes, billing, and claims with a customer-first mindset.

The role emphasizes relationship building, clear communication, and collaboration with teammates to ensure smooth service delivery. In-person position with opportunities for growth and development within the agency.

Qualifications

• Strong commitment to customer service and empathy.
• Excellent communication skills and ability to relate to diverse customers.
• Ability to multitask and solve problems proactively.
• Property & Casualty license (must have or be able to obtain).
• Life and Health license (must have or be able to obtain).
• Bilingual Spanish preferred.

Responsibilities

• Build and nurture strong customer relationships with follow-ups to ensure satisfaction.
• Provide fast, accurate, and friendly support on insurance products, policy changes, claims, and billing questions.
• Educate customers using a needs-based approach to help them understand their insurance options.
• Communicate clearly to address customer needs and support agency growth.
• Offer additional products and services to existing customers.
• Work closely with team members for smooth service delivery.

Skills

Customer service

Empathy

Communication skills

Multitasking

Teamwork

Bilingual - Spanish

Job description

Job Description

Customer Service Representative

Mariel Dominguez State Farm Agency

Why Join Us?

At Mariel Dominguez State Farm Agency, we believe exceptional customer service drives our success. We’re looking for a motivated Customer Service Representative who is passionate about helping people and eager to grow within a supportive team environment.

What You’ll Do:

• Build and nurture strong customer relationships with follow-ups to ensure satisfaction
• Provide fast, accurate, and friendly support on insurance products, policy changes, claims, and billing questions
• Educate customers using a needs-based approach to help them understand their insurance options
• Communicate clearly to address customer needs and support agency growth
• Offer additional products and services to exciting customer.
• Work closely with team members for smooth service delivery

Requirements:

• A strong commitment to customer service and empathy for clients
• Self-motivated
• Excellent communication skills and ability to relate to diverse customers
• Ability to multitask and solve problems proactively
• A positive, team-oriented attitude
• Detail oriented
• Ability to work in a team environment
• Property & Casualty (must have or be able to obtain)
• Life and Health license (must have or be able to obtain)
• Bilingual - Spanish preferred
• In person- Office location: 9662 Queens Blvd, Rego Park NY 11374

What We Offer:

• Hourly pay plus commission and bonuses
• Opportunities for advancement within the agency
• Paid time off (vacation, personal, and sick days)
• 401K after one year
• Training and development
• Hands-on experience to grow your career in insurance