Customer Service Representative - State Farm Agent Team Member Appleton - WI

Andy Wescott; Appleton (WI); On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Bonus based on performance

Reimbursement for licensing costs

Opportunity for advancement

Job summary

Andy Wescott - State Farm Agent in Appleton, WI is seeking a motivated Customer Service Representative to deliver exceptional service and help clients with insurance needs.

Join a community-focused team offering health benefits, licensing cost reimbursement, 401(k), paid time off, and opportunities for advancement. You’ll handle inquiries, updates, and build lasting client relationships.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Generate leads and actively pursue new business opportunities.
• Educate clients about insurance products and recommend appropriate coverage options.
• Foster strong client relationships through regular follow-ups and proactive communication.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Appleton - WI

Replies within 24 hours

• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• 401(k)

ABOUT OUR AGENCY
I’ve been a State Farm agent since 2012 and am proud to serve the community I grew up in here in Northeast Wisconsin. I’m a graduate of the University of Wisconsin, Eau Claire with a B.S., and a proud dad to a five year old daughter.

For our team, we offer a 401(k), health benefits, reimbursement for licensing costs, and a strong focus on work-life balance.

Our office culture is supportive, steady, and team-oriented. We’re looking for someone who is dependable, motivated, and enjoys working with people - someone who wants to grow their career while being part of a positive, community-focused team.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Andy Wescott - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Generate leads and actively pursue new business opportunities.
• Educate clients about insurance products and recommend appropriate coverage options.
• Foster strong client relationships through regular follow-ups and proactive communication.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $35,000.00 - $40,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.