Customer Service Representative - State Farm Agent Team Member

Kurtpfaffinsurance; La Crosse (WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

License Reimbursement

Bonus based on performance

Paid time off

Opportunity for advancement

Training & development

Flexible schedule

Job summary

A local insurance agency in La Crosse, WI is looking for a Customer Service Representative to enhance customer experiences. The ideal candidate will possess strong communication skills and a detail-oriented approach. Responsibilities include handling customer inquiries, assisting with policy updates, and processing claims. This position offers a competitive salary, license reimbursement, health insurance, and opportunities for advancement. If you are passionate about helping others and want to grow in your career, we encourage you to apply.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented and capable of multitasking.
• Previous customer service and sales experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Previous customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in La Crosse - WI

Responsive recruiter; Replies within 24 hours

• License Reimbursement
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

About Our Agency

Our agency opened its doors in July 2016, and we’re proud to be approaching our 9-year anniversary. Over the years, we\u2019ve built a team-first culture rooted in support, growth, and genuine care for our customers and one another. We believe in rewarding hard work, which is why we offer paid life and disability insurance policies, and after your first full year, you’ll enjoy 20 days of PTO to recharge and enjoy life outside the office. If you\u2019re looking for a positive, purpose-driven workplace where your contributions truly matter, we’d love to connect.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Kurt Pfaff - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $40,000.00 - $55,000.00 per year

Benefits

• License Reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Apply Now

State Farm agents are independent contractors who hire their own employees. State Farm agents\' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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