Customer Relations Representative - State Farm Agent Team Member Stoughton - WI

protectwithabbey; Stoughton (WI); On-site; USD 32,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Job summary

Welsh Agency in Stoughton, WI is seeking a Customer Relations Representative to deliver exceptional client experiences and support a growing State Farm agent team.

You will handle inquiries, maintain client records, support retention efforts, and collaborate with other departments to ensure satisfaction. Compensation ranges from $32,000 to $70,000 per year, with 401(k) matching and performance-based bonuses.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service experience

Stress management

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Stoughton - WI

• 401(k) matching
• Bonus based on performance

ROLE DESCRIPTION

As a Customer Relations Representative with the Welsh Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation $32,000.00 - $70,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.