Customer Service Representative - State Farm Agent Team Member

Tylerwurtz; Menasha (WI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Tylerwurtz, a State Farm Agent team in Menasha, is searching for a dedicated Customer Service Representative. In this role, you will be responsible for answering customer inquiries, providing policy information, and handling all aspects of customer service within the agency.

The position offers a competitive salary ranging from $35,000 to $45,000, along with performance bonuses and opportunities for professional growth. We value a supportive work culture and the right person will thrive in a team focused on customer satisfaction.

Qualifications

• Strong communication and interpersonal skills are essential for customer interactions.
• Detail-oriented and able to juggle multiple tasks efficiently.
• Experience in a customer service role is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Previous customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Menasha, WI 54952. Replies within 24 hours.

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I opened my agency in 2012 and currently lead a growing team of two. Before becoming an agent with State Farm, I worked in banking and was a team member for a State Farm agent. That experience gave me a strong foundation in both customer service and the day-to-day operations of a successful agency.

I’m a graduate of University of Wisconsin, Green Bay. I’m married with three kids, and I spend much of my time outside the office traveling to their sporting events. I also enjoy golfing and hunting whenever I get the chance. I stay connected to the community by sponsoring a local baseball team and supporting youth athletics. Being involved locally is an important part of what we do.

Our agency offers PTO, training and development opportunities, and a strong focus on work-life balance. I believe in creating an environment where my team feels supported and set up for long-term success.

Our culture is built around accountability, strong communication, and self-motivation. I’m looking for someone who is great with customers and can confidently handle both everyday conversations and more challenging situations. The right person will have a strong internal drive and take initiative without needing constant direction. If you’re motivated, personable, and ready to take ownership of your role while growing your career, this could be a great fit for you.

Role Description

As a Customer Service Representative with Tyler Wurtz - State Farm Agent, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $35,000.00 – $45,000.00 per year.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.