Customer Service Representative - State Farm Agent Team Member

Nick Hochstein - State Farm Agent; Yankton (SD); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Licensing paid by agency

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Nick Hochstein - State Farm Agent in Yankton, SD is seeking a Customer Service Representative to deliver exceptional service and help customers find the right solutions. You will build relationships, resolve inquiries, and coordinate with team members to support the agency's growth.

This role offers licensing paid by the agency, a clear path for advancement, competitive pay, a flexible schedule, health benefits, and opportunities to develop professionally within a friendly, community-focused

Qualifications

• Customer service oriented with a focus on quality interactions.
• Strong communication and interpersonal abilities.
• Detail-oriented with multitasking capability.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

Job description

Benefits:

• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2026 after spending many years in the finance industry. While I enjoyed finance, I was drawn to agency ownership because it gave me the opportunity to work directly with individuals and families, build lasting relationships, and make a meaningful impact in my community.

I graduated from the University of Nebraska and have been married to my wife, Lydia, for over a decade. We have two young children and enjoy spending time outdoors, running, hiking, participating in local races, and staying active as a family. Community involvement is important to us, and we proudly support organizations that provide scholarships for local students and serve military veterans.

For our team, we offer a 401k, health benefits, and a strong focus on work-life balance. We also pay for all licensing costs up front.

As a growing agency, we're building a team focused on relationships, hard work, and exceptional customer service. I'm looking for someone who is personable, motivated, resilient, and enjoys connecting with people. The ideal candidate is comfortable starting conversations, willing to learn, and excited about helping customers find the right solutions. This is a great opportunity to join a new agency, make a real impact, and grow alongside a team that's building something special.

ROLE DESCRIPTION:

As a Customer Service Representative with Nick Hochstein - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.