Customer Service Representative - State Farm Agent Team Member

Eric Casey - State Farm Agent; Wauwatosa (WI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Eric Casey - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service, respond to client inquiries, and support community-focused insurance operations. You will build trust with customers, coordinate with team members, and help prospective clients understand policy options.

The role emphasizes reliability, clear communication, and accuracy in handling client information, with opportunities for advancement and a supportive work environment.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Job description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About our agency

I opened my agency in 2002 and currently lead a team of two. Before becoming a State Farm agent, I worked in wholesale sales. I've been married for 24 years, have two sons, and enjoy coaching their sports teams. Outside of work, you'll usually find me outdoors or out on the water boating with my family.

Giving back to the community is important to me. Our agency proudly supports local youth sports teams and enjoys investing in the communities we serve.

For our team, we offer health benefits, a 401(k), PTO, paid holidays, licensing reimbursement, and a strong commitment to work-life balance. We believe in supporting our team while creating a rewarding, long-term career.

Our culture is relaxed, family-first, and built on trust. I don't believe in micromanaging—I believe in hiring great people, treating customers the right way, and giving my team the freedom to do their job well. If you're hardworking, dependable, and value both great customer service and work-life balance, we'd love to meet you.

Role Description

As a Customer Service Representative with Eric Casey - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.