Customer Relations Representative - State Farm Agent Team Member

Nicholas Horvath - State Farm Agent; Oxford (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Nicholas Horvath - State Farm Agent is seeking a Customer Relations Representative to create exceptional customer experiences and support community needs. You will manage inquiries, educate clients about insurance products, and enhance career growth within the agency.

The agency promotes a family-friendly atmosphere, valuing work-life balance and encouraging personal development. If you have strong communication skills and the desire to help others, we welcome your application.

Qualifications

• Strong communication and problem-solving skills required.
• Experience in customer service is preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Generate leads and pursue new business opportunities.
• Educate clients about insurance products.

Skills

Communication skills

Problem-solving skills

Customer service experience

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

You’ll be joining a family-friendly agency where work and life balance go hand in hand. The agent’s wife is part of the team, and their kids often stop by, creating a welcoming and genuine atmosphere. Since opening in 2015, the agency has embraced a work hard, play hard mentality—offering great incentives for meeting goals while also valuing your weekends and encouraging you to enjoy them fully. You’ll have the chance to represent the community alongside a team that’s supportive, motivated, and proud of the work they do.

Role Description

As a Customer Relations Representative – State Farm Agent Team Member with Nicholas Horvath – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Generate leads and actively pursue new business opportunities through outbound calls, referrals, community events and other networking.
• Educate clients about insurance products and recommend appropriate coverage options.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Licensing required before start date.