Customer Service Representative - State Farm Agent Team Member

Luke Hanson - State Farm Agent; Carthage (MO); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Job summary

Luke Hanson - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service and help grow a community-focused insurance practice. You will nurture client relationships, answer inquiries, and coordinate with the agent team to meet community needs.

As a new agency, we offer a flexible schedule, PTO, licensing reimbursement, and strong opportunities for advancement. We provide training support to help you develop professionally in a supportive, coachable environment

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

Job description

Benefits

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About our agency

I opened my agency in 2026 and am excited to build a growing team from the ground up. Before becoming a State Farm agent, I worked as a team member, where I developed a passion for helping customers and building lasting relationships. I'm a graduate of the University of Arkansas, grew up in the Ozarks, and enjoy running, exercising, spending time outdoors, and following sports.

As a new agency, I'm looking forward to becoming actively involved in the community and building strong relationships with the people and organizations we serve.

Our agency offers PTO, paid holidays, a 401(k), licensing reimbursement, and a strong commitment to work-life balance. As we grow, you'll have the opportunity to grow alongside the agency and make a meaningful impact from day one.

Our culture is fun, competitive, customer-focused, and driven to succeed. I'm looking for someone who is coachable, positive, and genuinely enjoys helping others. If you're ready to learn, work hard, and be part of building something special, we'd love to meet you.

Role Description

As a Customer Service Representative with Luke Hanson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.