Customer Service Representative - State Farm Agent Team Member

Talentify; Charleston (SC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Salary plus commission/bonus

Paid time off

Growth potential

Job summary

Cassie Ballard State Farm is seeking an organized Customer Service Representative to support insurance agents, handle client inquiries, and drive sales through needs-based consultations. This entry-point position emphasizes accuracy, client relations, and teamwork in a fast-paced office.

The role offers opportunities to obtain Property and Casualty and Life/Health licenses, with salary plus commission and paid time off, plus growth potential as you build your career within the agency.

Qualifications

• Dedicated to customer service.
• Sales experience preferred; able to obtain Property and Casualty License.
• Able to obtain a Life/Health License.
• Able to achieve marketing goals with customers.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service for insurance inquiries, eligibility, coverages, policy changes, transfers, claims, and billing.
• Educate customers about insurance options using a needs-based review process.
• Communicate effectively to meet customer needs and promote business development.

Skills

Customer service

Sales experience

Communication skills

Education

Property and Casualty License

Life/Health License

Job description

ROLE DESCRIPTION:

Cassie Ballard State Farm is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As a Customer Service Representative with our agency, your attention to detail, dedication to client relations, and sales-mindedness equip you for this versatile position. Your contributions as a motivated professional who thrives in a fast-paced environment pave an entryway for growing your career and expanding your income.

We look forward to incorporating your energy and marketing perspective into our team as we build success together.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Dedicated to customer service
• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
  Able to obtain Property and Casualty License
• Able to obtain a Life/Health License
• Able to achieve mutually agreed upon marketing goals
• Interested in marketing products and services based on customer needs

BENEFITS:

• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my office