Customer Service Representative - State Farm Agent Team Member

Tracie Johnson - State Farm Agent; Wilder (KY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Tracie Johnson - State Farm Agent in Wilder, KY seeks a Customer Service Representative to join a small, close-knit team. You will generate exceptional experiences by building relationships with clients, answering inquiries, and coordinating with the agency team to deliver personalized service.

The role emphasizes attention to detail, clear communication, and a genuine desire to help people while maintaining accurate records and supporting community members.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Job description

Benefits:

• Simple IRA


• Bonus based on performance


• Competitive salary


• Flexible schedule


• Opportunity for advancement


• Paid time off


• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2002 and currently lead a close-knit team of four. My State Farm career began in 1993 as a team member in another agent's office, giving me more than three decades of experience with State Farm. Faith is an important part of my life, and serving and giving back to our community has always been a priority for our agency.

We offer a Simple IRA, generous paid time off, Teledoc medical services, an annual Costco membership, and a strong commitment to work-life balance. We also pride ourselves on being a flexible workplace that understands our team members have lives and responsibilities outside of the office.

Our culture is friendly, collaborative, and supportive. We're a small team that works together and takes pride in doing things the right way. I'm looking for someone who is ethical, dependable, emotionally intelligent, and a strong communicator. If you're a problem-solver who takes pride in your work, shows up for your team, and has a genuine desire to learn and grow, we'd love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative with Tracie Johnson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.


• Answer customer inquiries and requests.


• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.


• Strong communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Previous customer service experience preferred.