Customer Service Representative - State Farm Agent Team Member

Steve Hicks - State Farm Agent; David City (NE); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Steve Hicks - State Farm Agent in Nebraska seeks a Customer Service Representative to deliver exceptional service, resolve inquiries, and support a growing insurance practice. You will engage with community members, manage inquiries, and assist teammates to maintain high service standards.

The role emphasizes relationship building, accuracy, and teamwork within a small agency focused on helping clients plan their futures. Training and advancement are available.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication skills

Detail-oriented

Customer service experience preferred

Job description

Benefits

• Simple IRA


• License reimbursement


• Bonus based on performance


• Competitive salary


• Flexible schedule


• Opportunity for advancement


• Paid time off


• Training & development

ABOUT OUR AGENCY

I opened my agency in 2024 and currently lead a team of three. Before becoming a State Farm agent, I spent my career in the financial industry and served as a pastor for 22 years. Those experiences shaped my passion for serving others, building relationships, and helping people make confident decisions for their future.

Serving our community is one of our core values. Our agency participates in community events every other month, and we enjoy finding opportunities to give back and build meaningful relationships with the people we serve.

Our agency offers a very competitive bonus structure, 10 days of PTO starting on day one, a Simple IRA, licensing reimbursement, and a strong commitment to work-life balance. We believe in rewarding success while providing the flexibility and support our team needs to thrive.

Our culture is family-oriented, supportive, and drama-free. We work with an established book of business and are committed to coaching and developing every team member for long-term success. I'm looking for someone who is humble, coachable, driven, and people-focused, with strong communication skills and a genuine desire to serve others. If you're hungry to grow and want to be part of a team that truly puts people first, we'd love to meet you.

ROLE DESCRIPTION

As a Customer Service Representative with Steve Hicks - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers, as needed.


• Answer customer inquiries and requests.


• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Dedicated to customer service.


• Strong communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Previous customer service experience preferred.