Customer Service Representative - State Farm Agent Team Member

Kimberly Bergeron - State Farm Agent; Metairie (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Simple IRA

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Kimberly Bergeron - State Farm Agent in Metairie, LA is seeking a Customer Service Representative to deliver exceptional service and support the growth of the agency. You will build relationships, help customers with questions, and coordinate with team members to ensure smooth service.

The role emphasizes attention to detail, reliable communication, and an eagerness to learn and grow with a small, close-knit team that values work-life balance and community involvement.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Multitasking

CS experience

Job description

Benefits:

• Simple IRA


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development


• Bonus based on performance


• Competitive salary


• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2016 and currently lead a team of seven. Before becoming an agent, I worked as a State Farm team member and saw the opportunity to build something of my own. I'm a proud LSU graduate, a mom of three, and a loyal Saints fan who enjoys cheering on my team whenever I can.

Giving back to our community is an important part of our agency. We host a community crawfish boil, support Second Harvest Food Bank, and have volunteered with Habitat for Humanity. We believe in making a positive impact both inside and outside the office.

Our agency offers health benefits, a Simple IRA, paid time off, paid holidays, competitive bonuses and incentives, and a strong commitment to work-life balance. We believe in recognizing hard work while creating opportunities for long-term success.

Our culture is "small but mighty." We work closely together, focus on developing the right mindset, and encourage one another to achieve big goals. I'm looking for someone who is intelligent, coachable, driven, humble, and hungry to succeed. If you're willing to learn, work hard, and grow with a supportive team, we'd love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative with Kimberly Bergeron - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.


• Answer customer inquiries and requests.


• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.


• Strong communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Previous customer service experience preferred.