Customer Service Representative - State Farm Agent Team Member

Tom Prunty - State Farm Agent; Salisbury (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Performance bonus

Competitive salary

Job summary

Tom Prunty - State Farm Agent in Salisbury, MD seeks a Customer Service Representative to deliver exceptional service, build relationships, and support community insurance needs.

The role emphasizes accuracy in records, teamwork with the agent group, and opportunities for training, advancement, and a positive work-life balance.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Bilingual Spanish

Education

High School Diploma

Job description

Benefits:

• Simple IRA


• License reimbursement


• Flexible schedule


• Opportunity for advancement


• Paid time off


• Training & development


• Bonus based on performance


• Competitive salary

ABOUT OUR AGENCY:

I opened my agency in 2012 and currently lead a team of eight. Before becoming a State Farm agent, I spent 23 years as Vice President of a packaging, trucking, and warehousing company, bringing decades of leadership and business experience into agency ownership. I'm a graduate of West Virginia University, have been married for more than 36 years, and am a proud parent of four. Outside of work, I enjoy golfing, fishing, and horseback riding.

Giving back is important to our agency, and we proudly support organizations including the Salvation Army and Habitat for Humanity.

Our agency offers a Simple IRA, 18 paid days off each year, licensing reimbursement, no weekend work, and a strong commitment to work-life balance. We believe in working hard while making sure our team has time to enjoy life outside of the office.

Our culture is positive, professional, and team-oriented. I'm looking for someone who brings a great attitude, works hard, and is ready to contribute to a successful team. If you're dependable, motivated, and looking for a stable career with an established agency, we'd love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative with Tom Prunty - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.


• Answer customer inquiries and requests.


• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.


• Strong communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Previous customer service experience preferred.


• Bilingual Spanish preferred.