Customer Service Representative - State Farm Agent Team Member

Daryl Gilliam - State Farm Agent; Farmington Hills (MI); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Simple IRA

License reimbursement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Job summary

Daryl Gilliam - State Farm Agent in Farmington Hills, MI is seeking a Customer Service Representative to deliver exceptional service and support the growth of a local insurance business.

You will build relationships with community members, respond to inquiries, coordinate with team members, and help clients navigate coverage options. The role emphasizes accuracy, responsiveness, and a friendly, proactive approach to serving others.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits:

• Simple IRA
• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 1998 and currently lead a small, growing team of two. Before becoming a State Farm agent, I worked as an HR specialist and recruiter for State Farm. I also hold a degree in Finance and am proud to have my office located right in the community where we live and serve.

Being connected to our community is important to us. We're involved with the local Chamber of Commerce and enjoy participating in activities and events that allow us to build relationships with the people around us.

Our agency offers health benefits, a Simple IRA, paid time off, paid holidays, paid sick leave, licensing reimbursement, and a strong commitment to work-life balance. We also believe in investing in our team members and helping them grow personally and professionally.

Culture is everything in our office. We're customer-focused and supportive of one another both professionally and personally. I'm looking for someone who brings positive energy, has a strong work ethic, is open to growth, and genuinely wants to work hard and serve others. If you're looking to grow with a close-knit team where your contributions matter, we'd love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative with Daryl Gilliam - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.