Customer Service Representative - State Farm Agent Team Member

Pbmesures; Chesapeake (VA); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Beth Holland - State Farm Agent in Chesapeake, VA is seeking a Customer Service Representative to deliver exceptional customer experiences and support the growth of the agency’s insurance business. You will resolve inquiries, coordinate with the agent team, and anticipate the needs of local community members.

The role emphasizes attentiveness, clear communication, and teamwork; candidates with prior customer service experience will thrive in this fast-paced, people-focused environment.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

Job description

Benefits:

• Simple IRA
• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2013 and currently lead a team of 15. Before becoming a State Farm agent, I worked as a Personal Banker with Wells Fargo, helping customers with business accounts, investments, and retirement planning. I graduated from James Madison University, am married with two children, and enjoy spending time with my family.

Giving back to the community is important to me. I'm a member of the Portsmouth Service League and Van Lefcoe Leadership Alumni, and I enjoy supporting organizations that make a positive impact in our local community.

Our agency offers health benefits, a Simple IRA, licensing reimbursement, opportunities for career growth and advancement, and a strong commitment to work-life balance. We believe in investing in our team and helping each person reach their full potential.

Our culture is family-oriented, collaborative, and built around excellence. As one of the top-performing agencies in the state, I'm looking for motivated individuals who thrive in a fast-paced environment and are committed to continuous growth. If you're driven, team-focused, and ready to build a rewarding career, we'd love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative with Beth Holland - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.