Customer Service Representative - State Farm Agent Team Member

Tina Biscan - State Farm Agent; Westmont (IL); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Health insurance

Advancement opportunities

Paid time off

Training & development

Performance bonus

Competitive salary

Flexible schedule

Job summary

Tina Biscan - State Farm Agent is seeking a Customer Service Representative to join a fast-paced, community-focused insurance agency in Westmont, IL. You will help customers with policy information, changes, and claims while delivering exceptional service.

The role emphasizes teamwork, attention to detail, and problem solving, with internal growth opportunities and a supportive, energetic team.

Qualifications

• Clear communication and interpersonal skills.
• Attention to detail and multitasking ability.
• Prior customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Detail-oriented

Customer service experience

Job description

Benefits:

• Simple IRA
• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

Since opening the agency in 2018, we've built a high-performing team focused on delivering exceptional customer service and helping our community protect what matters most. My State Farm career began in 2011, working in an agent's office before becoming an Agency Field Specialist. Opening my own agency in the town where I grew up was a natural next step and an opportunity to serve the community that helped shape me.

As a second-generation State Farm agent and current President of the Chamber of Commerce, I'm passionate about supporting local businesses and strengthening our community. Community involvement remains a major priority, and we're excited to continue expanding our efforts in the years ahead.

Our office is known for being a hardworking, competitive, and high-energy team. We consistently rank among the top agencies in our territory because we show up every day ready to succeed. While we love competition and celebrating wins, our success is built on teamwork, honesty, and doing what's right for our customers. Providing excellent service, finding solutions, and responding to customers when they need us most are at the core of everything we do.

We're looking for someone who brings energy, enthusiasm, and a problem-solving mindset to the team. The ideal candidate is competitive, motivated by success, excited to contribute to team goals, and committed to delivering an outstanding customer experience. If you enjoy working in a fast-paced environment where hard work is recognized and teamwork drives success, you'll fit right in.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Tina Biscan - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.