Customer Service Representative - State Farm Agent Team Member

Nikki Bisceglia - State Farm Agent; Moraine (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Nikki Bisceglia - State Farm Agent is seeking a friendly Customer Service Representative to join the agency team in Moraine, OH. You will assist customers with policy information, changes, and claims while delivering exceptional service.

We value a collaborative, drama-free environment where you can grow with the agency, enjoy benefits like health insurance, PTO, and a flexible schedule, and help people find the right insurance solutions.

Qualifications

• Strong communication and interpersonal skills.
• Attention to detail and ability to multitask in a fast-paced environment.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY

I opened my agency in 2017 and currently lead a team of five. Before becoming a State Farm agent, I worked as a team member and previously held sales and management roles with Verizon. Those experiences helped shape my passion for leadership, customer service, and helping people find the right solutions.

Giving back to the community is important to our agency. We stay actively involved through local events, sponsorships, and charitable giving, and we enjoy building relationships with the people and organizations we serve.

Our team enjoys PTO, paid holidays, health benefits, life insurance, a 401(k), licensing reimbursement, and a strong commitment to work-life balance. We believe in taking care of our team while creating opportunities for long-term growth and success.

Our culture truly feels like family. We enjoy coming to work, spending time together outside the office, and celebrating each other's successes. I'm looking for someone who is outgoing, positive, and passionate about helping people. The ideal candidate enjoys working as part of a team, loves building relationships, and brings a drama-free, can-do attitude every day.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Nikki Bisceglia - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.