Customer Service Representative - State Farm Agent Team Member

Tynacarter; Montgomery (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Health insurance

Vision insurance

Dental insurance

Paid time off

Training & development

Opportunity for advancement

Flexible schedule

Bonus based on performance

Job summary

Tyna Carter - State Farm Agent is seeking a Customer Service Representative to join a locally owned agency focused on helping people manage their insurance and financial needs. You will answer inquiries, explain policy options, and support customers with accuracy and empathy.

This role emphasizes teamwork, community involvement, and professional development. If you value a friendly office culture, ongoing training, and the chance to grow a career with a trusted brand, this is a great fit.

Qualifications

• Clear communication and strong interpersonal skills to assist customers effectively.
• Attention to detail and multitasking to manage policy information and updates.
• Prior customer service experience is preferred to ensure friendly, accurate guidance.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Job description

Benefits

• Simple IRA
• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule

ABOUT OUR AGENCY

I opened my agency in 2011 and currently lead a team of three. Before becoming an agent with State Farm, I worked in banking, which helped build my passion for customer service, relationship‑building, and helping people make informed financial decisions.

Community involvement is a huge part of who we are as an agency. I stay active with the Montgomery Area Chamber of Commerce and volunteer through my local church. Our office regularly participates in food drives, turkey giveaways, feeding the homeless, and other community events because giving back is something we genuinely value.

Our agency offers medical, dental, and vision insurance, a Simple IRA plan, licensing reimbursement, professional development opportunities, team‑building events, and a strong focus on work‑life balance. We believe in creating an environment where team members feel supported and appreciated.

Our office culture is close‑knitted, family‑oriented, and built around teamwork and integrity. I’m looking for someone who truly wants to be part of the team and is passionate about providing customer‑focused service. The ideal candidate is ethical, team‑oriented, and genuinely cares about helping others. If you’re looking for a supportive environment where relationships and community matter, this could be a great fit for you.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Tyna Carter - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.