Customer Service Representative - State Farm Agent Team Member

Joe Sitzman - State Farm Agent; North Little Rock (AR); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Joe Sitzman - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences and support a growing insurance agency in North Little Rock, AR. You will assist with policy changes, inquiries, and claims while collaborating with the team to meet community needs.

The role emphasizes accuracy, empathy, and a proactive approach to helping customers, with opportunities for advancement within a supportive, positive environment.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Multitasking

Customer service

Job description

Benefits

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

Our agency opened in 2023 and is powered by a team of 5 hardworking and motivated individuals. I've been with State Farm since 2016, starting as a team member before opening my own office. That experience gave me a deep understanding of what it takes to build a strong, customer-focused agency.

I was a collegiate athlete at Lyon College and now enjoy life with my wife and son. We love being part of this community and are proud to give back through frequent sponsorships, volunteer work with food banks, and partnerships with local schools.

We offer benefits including PTO and a life insurance stipend, along with a supportive, welcoming environment where team members feel valued. Our culture is built on positivity, collaboration, and growth, and we're looking for individuals who thrive in that kind of atmosphere.

If you're looking for a place where you can grow, feel supported, and make a meaningful impact, this could be the right fit for you.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Joe Sitzman - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.