Customer Service Representative - State Farm Agent Team Member

Mitchholliersf; Westlake (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Mitchholliersf in Westlake is looking for a Customer Service Representative to join our State Farm Agent team. This full-time role involves providing exceptional customer experiences, answering inquiries, and assisting with policy changes. The ideal candidate will possess strong communication skills, be detail-oriented, and have previous customer service experience. You will enjoy a competitive salary and benefits including health insurance and flexible scheduling.

The compensation ranges between $50,000 to $70,000 annually, depending on experience.

Qualifications

• Must have strong communication and interpersonal skills.
• Must be detail-oriented and able to multitask.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Time management

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time • Westlake

Benefits

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency opened in 2017 and has grown into a strong team of 12 across two locations. We focus on growth, opportunity, and long-term success. We value a developer‑driven, supportive, and team‑oriented culture that encourages positive and communicative teamwork.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Mitch Hollier - State Farm Agent, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $50,000.00 - $70,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.