Customer Service Representative - State Farm Agent Team Member

Bertwest; Olive Branch (MS); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Bertwest in Olive Branch, Mississippi is seeking a Customer Service Representative to create exceptional customer experiences in our insurance agency. This role focuses on answering inquiries, assisting with policy changes, and processing claims.

The ideal candidate will have strong communication skills and a detail-oriented mindset, alongside a passion for helping customers. This position offers opportunities for professional growth and a supportive work environment.

Qualifications

• Strong communication and interpersonal skills are essential.
• Must be detail-oriented and able to multitask effectively.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency opened in 2018 and is a close‑knit team of two. I’ve been with State Farm since 2005 and come from a long line of insurance professionals as a third‑generation State Farm agent. That background helped shape my passion for the industry and for building strong relationships with customers.

I’m a proud dad of two boys and enjoy traveling and spending time outdoors whenever I can. Family and balance are very important to me, and that perspective carries into how I run the office.

For our team, we offer a strong focus on work‑life balance and reimbursement for licensing costs as you grow in your career.

Our culture is friendly, supportive, and collaborative. As a smaller office, we value teamwork and communication. We’re looking for someone with a positive attitude, a friendly personality, and an eagerness to learn and grow as part of a close‑knit team.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Bert West - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.