Customer Service Representative - State Farm Agent Team Member

Mitch Ratzlaff - State Farm Agent; Dallas (OR); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Flexible schedule

Paid time off

Bonus based on performance

Training & development

Simple IRA

Opportunity for advancement

Competitive salary

Job summary

Mitch Ratzlaff - State Farm Agent in Dallas, Oregon, is seeking a Customer Service Representative to enhance customer experiences in a supportive agency environment. You'll manage inquiries, coordinate with team members, and drive agency growth through exceptional service.

The ideal candidate is reliable and empathetic, with a focus on helping customers. You can anticipate community needs while maintaining a detail-oriented approach to multitasking in this dynamic role.

Join a fun, tight-knit team that prioritizes personal and professional growth along with health benefits and paid time off.

Qualifications

• Strong communication skills are necessary for handling customer inquiries effectively.
• Ability to multitask while maintaining attention to detail is essential for this role.
• Experience in customer service will enhance efficiency in this position.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented and able to multitask

Previous customer service experience

Job description

Benefits

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency opened in 2004 and has grown into a team of 11 who work together in a supportive, close‑knit environment. Before becoming an agent, I served as a Life Specialist with State Farm, worked as a consultant for a software company, and even spent time as an assistant basketball coach at George Fox University. As a second‑generation State Farm agent, helping people protect what matters most has always been part of my path.

Our team enjoys group life insurance, PTO, a paid day off on their birthday, and the chance to earn extra PTO and monetary bonuses through team goals and competitions. We offer a casual, relaxed environment with weekly meetings, personal and professional development, team outings, and fun team‑building activities. We also provide a Simple IRA and health benefits to support long‑term financial and personal well‑being.

Our culture is tight‑knit, fun‑loving, and built around the idea that “together we soar.” We’re looking for someone who is reliable, genuine, and committed—someone who can multitask, solve problems, and truly cares about helping others. If you’re looking for a supportive, team‑focused environment where you can grow and make a difference, this could be a great fit for you.

Role Description

As a Customer Service Representative – State Farm Agent Team Member with Mitch Ratzlaff – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.