Customer Service Representative - State Farm Agent Team Member

Mitchratzlaff; Dallas (OR); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A local insurance agency in Dallas, OR is seeking a Customer Service Representative to provide excellent customer experiences. The role includes handling inquiries, assisting with policy changes, and processing claims. The ideal candidate should possess strong communication and multitasking skills, along with previous customer service experience. This position offers a competitive salary ranging from $48,000 to $60,000 annually, along with various benefits in a supportive, fun environment.

Qualifications

• Strong communication skills to interact effectively with customers.
• Ability to multitask in a fast-paced environment.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Dallas - OR

Responsive recruiter Replies within 24 hours

Benefits

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency opened in 2004 and has grown into a team of 11 who work together in a supportive, close‑knit environment. Before becoming an agent, I served as a Life Specialist with State Farm, worked as a consultant for a software company, and even spent time as an assistant basketball coach at George Fox University. As a second‑generation State Farm agent, helping people protect what matters most has always been part of my path.

Our team enjoys group life insurance, PTO, a paid day off on their birthday, and the chance to earn extra PTO and monetary bonuses through team goals and competitions. We offer a casual, relaxed environment with weekly meetings, personal and professional development, team outings, and fun team‑building activities. We also provide a Simple IRA and health benefits to support long‑term financial and personal well‑being.

Our culture is tight‑knit, fun‑loving, and built around the idea that “together we soar.” We’re looking for someone who is reliable, genuine, and committed—someone who can multitask, solve problems, and truly cares about helping others. If you’re looking for a supportive, team‑focused environment where you can grow and make a difference, this could be a great fit for you.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Mitch Ratzlaff - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $48,000.00 - $60,000.00 per year

Apply Now: State Farm agents are independent contractors who hire their own employees. State Farm agents/employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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