Customer Service Representative - State Farm Agent Team Member

Heyinsuranceguy; Chicago (IL); On-site; USD 46,000 - 62,000; Full time

Benefits offered by this job

Hiring bonus

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Competitive salary

Training & development

Company parties

Job summary

Heyinsuranceguy is seeking a Customer Service Representative - State Farm Agent Team Member in West Chicago, IL. The role involves delivering exceptional customer experiences, assisting with inquiries, policy changes, and claims processing. Candidates should have strong communication skills, be detail-oriented, and preferably have prior customer service experience. The agency offers a fun team environment, competitive salary, and opportunities for advancement among additional perks like health insurance and bonuses.

Qualifications

• Strong communication and interpersonal skills are essential.
• Must be detail-oriented and capable of multitasking.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Previous customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in West Chicago, IL

• Hiring bonus
• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Competitive salary
• Training & development
• Company parties

ABOUT OUR AGENCY

We launched our agency in 2014 and are now a thriving team of 10, with even more growth on the horizon! In 2022, we designed and built an office space that reflects who we are—a team that values both hard work and having a great time together. (Pro tip ask for a tour of our garage!)

We offer strong individual bonus and compensation plans, plus team-based bonuses to reward collective success. You'll have access to mentorship opportunities, collaborative selling, and extensive in-house marketing resources that keep the leads flowing. If you’re looking for growth, support, and a seriously fun environment, we’d love to meet you!

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Ryan Vanderveen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $46,000.00 - $62,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.