Customer Service Representative - State Farm Agent Team Member

Mitch Mammoser - State Farm Agent; Olney (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus based on performance

Paid time off

Training & development

401(k)

Competitive salary

Flexible schedule

Opportunity for advancement

Job summary

Mitch Mammoser - State Farm Agent is seeking a Customer Service Representative to support policyholders and community members. You will handle inquiries, provide policy information, and coordinate with the agency team to ensure accurate records and smooth service.

This role emphasizes attention to detail, strong communication, and the ability to multitask in a fast-paced environment. A path for advancement exists through training and performance-based opportunities within the agency.

Qualifications

• Customer service experience preferred.
• Ability to communicate clearly and build rapport.
• Detail-oriented with strong organizational skills.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Previous customer service experience

Job description

Benefits:

• Bonus based on performance
• Paid time off
• Training & development
• 401(k)
• Competitive salary
• Flexible schedule
• Opportunity for advancement

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Mitch Mammoser - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.