Customer Service Representative - State Farm Agent Team Member

Olga Wolf - State Farm Agent; West Chatsworth (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Olga Wolf - State Farm Agent in California is seeking a Customer Service Representative to deliver exceptional service and support to policyholders and prospects. You will be a key part of a team dedicated to helping clients with their insurance needs and smooth account management.

Join a growth‑oriented agency that values integrity, reliability, and continuous development, with training and advancement opportunities and a focus on work‑life balance.

Qualifications

• Experience in customer service roles or call center environments.
• Strong verbal and written communication skills.
• Attention to detail and accuracy in data entry and records.
• Experience interacting with customers and resolving inquiries.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication skills

Attention to detail

Previous customer service experience

Job description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2016 after a career managing jewelry stores, where I developed a passion for sales, customer service, and leadership. I also hold the CHFC® (Chartered Financial Consultant) designation. Outside of work, I'm the proud mom of one son and a lifelong dog lover with a passion for animal welfare.

Giving back to the community is important to me, especially when it comes to supporting local animal rescues. I regularly contribute to animal-related organizations, fundraisers, and community events that help care for animals in need.

Our agency offers a Simple IRA, licensing reimbursement, professional development, team-building events, monthly recognition programs, bonus opportunities, career growth, and a strong commitment to work-life balance. We believe in recognizing hard work and investing in our team's success.

Our culture is supportive, positive, and growth-focused. I'm looking for someone who is driven, reliable, honest, and motivated to succeed. If you value integrity, enjoy helping customers, and are committed to continuous growth, we'd love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative with Olga Wolf - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.