Account Representative - State Farm Agent Team Member

Olga Wolf - State Farm Agent; West Chatsworth (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Olga Wolf - State Farm Agent in West Chatsworth, CA seeks an Account Representative to support daily operations and customer success. You grow the agency through meaningful customer relations and act as a liaison between customer needs and agency departments.

You will proactively market relevant products and services, build trusted advisor relationships, and deliver responsive, friendly service to policyholders and prospects alike.

Qualifications

• Experience in sales (outside or inside) is preferred.
• Experience in managing customer relationships is preferred.
• Interest in marketing products based on customer needs.
• Excellent written, verbal, and listening communication.
• Dedicated to customer service and anticipating needs.

Responsibilities

• Develop leads, schedule appointments, and market products to meet customer needs.
• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly service including policy, billing and coverage inquiries.
• Promote long-lasting customer relations.

Skills

Sales experience

Customer relationship management

Communication skills

Customer service oriented

Job description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2016 after a career managing jewelry stores, where I developed a passion for sales, customer service, and leadership. I also hold the CHFC® (Chartered Financial Consultant) designation. Outside of work, I'm the proud mom of one son and a lifelong dog lover with a passion for animal welfare.

Giving back to the community is important to me, especially when it comes to supporting local animal rescues. I regularly contribute to animal-related organizations, fundraisers, and community events that help care for animals in need.

Our agency offers a Simple IRA, licensing reimbursement, professional development, team-building events, monthly recognition programs, bonus opportunities, career growth, and a strong commitment to work-life balance. We believe in recognizing hard work and investing in our team's success.

Our culture is supportive, positive, and growth-focused. I'm looking for someone who is driven, reliable, honest, and motivated to succeed. If you value integrity, enjoy helping customers, and are committed to continuous growth, we'd love to meet you.

ROLE DESCRIPTION:

As an Account Representative for Olga Wolf - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.