Customer Service Representative - State Farm Agent Team Member

Daria-Kent---State-Farm-Agent; Chicago (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

License reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Flexible schedule

Competitive salary

Job summary

Daria Kent - State Farm Agent in Chicago is seeking a Customer Service Representative to deliver exceptional service and support to our insurance customers. You’ll answer inquiries, assist with policy needs, and help maintain accurate records in a fast-paced office.

Join a community-focused agency that values teamwork, a positive attitude, and a genuine enjoyment of helping people. If you can thrive in a busy environment while providing friendly, helpful service, we’d love to meet you.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication skills

Interpersonal skills

Detail-oriented

Multitask

Job description

Benefits:

• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2014 and currently lead a close-knit team of four. Before becoming a State Farm agent, I worked in financial services. I was drawn to agency ownership because I wanted to step away from the corporate environment and build a career focused on helping people and making a more personal impact.

Being part of our community is important to us. Our agency stays involved through local events, including Movies in the Park, community festivals, and other sponsorship opportunities throughout the year.

Our office is laid-back, lively, and fast-paced. We enjoy working together while staying focused on providing a great experience for our customers. I’m looking for someone who is kind, adaptable, and genuinely enjoys helping people. If you can keep up in a busy environment while bringing a positive attitude to the team, we’d love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative with Daria Kent - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.