Customer Service Representative - State Farm Agent Team Member

Lindsay Adam - State Farm Agent; New Philadelphia (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Advancement opportunities

Paid time off

Training & development

Performance bonus

Competitive salary

Flexible schedule

Job summary

Lindsay Adam - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service and help grow a local insurance business. You will engage with customers, resolve inquiries, and coordinate with the team to ensure seamless service delivery.

The role emphasizes relationship building, accuracy in record-keeping, and a collaborative, supportive environment with opportunities for professional development and advancement within the agency.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Attention to detail

Multitasking

Job description

Benefits:

• Simple IRA
• License reimbursement
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:
I opened my agency in 2017 and currently lead a team of three. Before becoming a State Farm agent, I worked as a State Farm team member, which gave me the experience and passion to build my own agency. I'm a graduate of Kent State University with a degree in Business Management, a proud mom of two daughters, and enjoy traveling, spending time with my family, and spoiling my two dogs.

Giving back to our community is an important part of our agency. We actively participate in local community events and our annual "12 Months of Giving" initiatives, allowing us to make a positive impact throughout the year.

Our agency offers a flexible work environment, a Simple IRA, paid vacation and holidays, performance bonuses, office incentives, team-building events, and ongoing opportunities for professional growth. We believe in recognizing hard work while creating an environment where our team can thrive.

Our culture is fun, supportive, and goal-oriented. I'm looking for someone who is outgoing, ambitious, self-motivated, and eager to grow. If you're a positive go-getter who enjoys working with a collaborative team, we'd love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative with Lindsay Adam - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.