Customer Service Representative - State Farm Agent Team Member

Candice Dahline - State Farm Agent; Versailles (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

HRA

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Wellness resources

Job summary

Dahline Fin and Ins Svcs, representing State Farm products, seeks a licensed customer service and sales support team member. You will deliver exceptional customer experiences, assist with policy information, changes, and certificates while coordinating with an agency team.

If you are customer-focused and empathetic, this role offers opportunities for growth, training, and advancement within the local State Farm agency network.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with multitasking ability.
• Previous customer service experience preferred.
• Must complete business hiring assessment.
• Able to become fully licensed in Auto/Home/Life/Health in IN/OH/KY.
• Demonstrates ongoing career growth.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Maintain accurate records of customer interactions.
• Assist with daily office operations.
• Assist business owner with projects, events and community interaction.
• Assist with quoting needed products.

Skills

Communication

Detail-oriented

Multitask

Customer service experience

Hiring assessment

Licensing in IN/OH/KY

Career growth

Job description

Benefits:

• HRA
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Wellness resources

ROLE DESCRIPTION:

As a licensed customer service/sales support team member with Dahline Fin and Ins Svcs, representing State Farm products, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance, financial services business. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Maintain accurate records of customer interactions.
• Assist with daily office operations
• Assist business owner with projects, events and community interaction
• Assist with quoting needed products

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred in a business office environment
• Ability to complete business hiring assessment
• Ability to become fully licensed if not already in Auto/Home/Life/Health in any of these 3 States: IN/OH/KY
• Can show continued individual career growth