Customer Service Representative - State Farm Agent Team Member

Robert Boerner - State Farm Agent; Midland (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Robert Boerner - State Farm Agent in Midland, Michigan is seeking a Customer Service Representative to deliver exceptional customer experiences. You will handle inquiries, assist with policy changes, process claims, and maintain customer records while fostering a positive office culture.

The ideal candidate will possess strong communication skills, attention to detail, and prior customer service experience. Growth opportunities are available for driven individuals.

Qualifications

• Strong communication and interpersonal skills are essential.
• Must be detail-oriented with the ability to multitask.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Call new customers and prospect future customers.
• Speak with customers via phone or Zoom.
• Assist in scheduling for the office.
• Promote a positive culture in the office.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Customer service experience

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Service Representative with Robert Boerner Insurance & Financial Services Inc, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. While doing this you will be a director of traffic in the office. You would help customers understand their risk needs along with aligning Insurance and Financial services that aligns to their individual goals. Working with customer on problem solving issues. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Call new customers, prospect current and future customers
• Speak on the phone and or zoom with customers
• Assist in scheduling for the office
• Keep a good positive culture in the office

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.