Customer Service Representative - State Farm Agent Team Member

Kelly Ryan Cleaver - State Farm Agent; United States; Hybrid; USD 16,531 - 27,552; Part time

Benefits offered by this job

401(k) matching

Bonus based on performance

Growth potential

Paid time off

Work from home

Job summary

Kelly Ryan Cleaver - State Farm Agent is seeking a part-time Customer Service Representative to deliver exceptional client experiences and support the growth of the agency in Elizabethtown, KY.

You will respond to inquiries about insurance options, help with policy changes, billing questions, and coordinate with the team to meet customer needs. Flexible work-from-home options are available, with opportunities for growth within the office.

Qualifications

• Dedicated to customer service.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem‑solving

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer‑focused, needs‑based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Skills

Customer service

Communication

Empathy

Problem solving

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

• 401(k) matching
• Bonus based on performance

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Kelly Ryan Cleaver - State Farm Agent, you will generate exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer‑focused, needs‑based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem‑solving

BENEFITS:

• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career‑building experience

Flexible work from home options available.

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Elizabethtown, KY and help customers with their insurance and financial services needs, including:

• Home insurance
• Life insurance

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

This is a part‑time position.