Customer Relations Representative - State Farm Agent Team Member

Jason Hobbs - State Farm Agent; United States; Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid time off

Flexible hours

Advancement opportunities

Work from home options

Job summary

Jason Hobbs - State Farm Agent is seeking a Customer Relations Representative to join their team. The role focuses on value-based conversations and delivering a remarkable customer experience in a fast-paced environment.

The ideal candidate will establish relationships, provide prompt service on insurance availability, coverages, policy changes, billing, and claims, while maintaining a strong work ethic and dedication to customer service. Flexible hours and remote options are available.

Qualifications

• Property and Casualty license (must have currently).
• Life and Health license (must be able to obtain).
• Strong interpersonal and communication skills.
• Ability to work in a team and multi-task in a fast-paced setting.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service on inquiries regarding insurance, coverages, policy changes, transfers, claims, and billing.
• Maintain a strong work ethic and commitment to success each day.

Skills

Interpersonal skills

Communication skills

People oriented

Organizational skills

Detail oriented

Customer service

Computer literacy

Team player

Multitasking

Customer relations

Education

Property & Casualty license

Life & Health license or ability to obtain

Job description

Future Opening: Customer Relations Representative - State Farm Agent Team Member

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Relations Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self‑starter who thrives in a fast‑paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Maintain a strong work ethic with a total commitment to success each and every day.

Benefits

• Paid time off (vacation and personal/sick days)
• Flexible hours
• Growth potential/Opportunity for advancement within my agency
• Flexible work from home options available.

Requirements

• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People‑oriented
• Organizational skills
• Detail oriented
• Dedicated to customer service
• Able to learn computer functions
• Ability to work in a team environment
• Ability to multi‑task
• Ability to effectively relate to a customer
• Property and Casualty license (must have currently)
• Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.