Customer Relations Representative - State Farm Agent Team Member

Kaitlinponce; Atlanta (GA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

401(k)

Opportunity for advancement

Job summary

Kaitlinponce in Atlanta, GA, is seeking a Customer Relations Representative - State Farm Agent Team Member to enhance customer experiences for our insurance agency. The ideal candidate will manage customer inquiries, resolve issues, and support customer retention strategies.

This position offers a competitive salary of $45,000 to $55,000 annually and opportunities for internal advancement for motivated team members. Join us to make a difference in your community while growing your career!

Qualifications

• Experience in customer service is preferred.
• Strong communication and problem-solving skills are essential.
• Ability to remain calm in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Ability to handle stress

Job description

Future Opening: Customer Relations Representative - State Farm Agent Team Member

• 401(k)
• Opportunity for advancement

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Kaitlin Ponce - State Farm Agent, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.

Compensation: $45,000.00 - $55,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Atlanta, GA and help customers with their insurance and financial services needs, including:

• Home insurance
• Life insurance

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Make a difference in your community every day

Gain confidence and grow your career

Earn benefits and rewards that are second to none