Customer Service Representative - State Farm Agent Team Member

Kathycares; United States; Remote; USD 38,000 - 60,000; Full time

Job summary

Join a forward-thinking insurance agency as a Customer Service Representative, where your customer-focused approach will help foster exceptional client experiences. This fully remote role allows you to assist clients with their insurance needs, from answering inquiries to processing claims. With a competitive salary and numerous benefits, including health insurance and opportunities for advancement, this position is perfect for empathetic individuals looking to make a meaningful impact in their community. Enjoy a flexible schedule while growing your career in a supportive environment that values your contributions.

Benefits

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Qualifications

• Strong communication and interpersonal skills are essential.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.

Skills

Communication Skills

Interpersonal Skills

Detail-oriented

Multitasking

Bilingual (Spanish)

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Fully Remote - US

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching

ROLE DESCRIPTION

As a remote Customer Service associate with Kathy Scott Insurance, you will generate exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

This is a remote position.

Compensation: $38,500.00 - $60,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none.