Customer Service Representative - State Farm Agent Team Member

Matt Cresap - State Farm Agent; United States; Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Simple IRA matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

A local insurance agency is seeking a Remote Customer Service Representative to deliver exceptional customer experiences. The role involves assisting clients with insurance inquiries and ensuring their needs are met. Candidates should have solid customer service skills and be willing to obtain necessary licenses. The position offers flexibility with full-time or part-time options and a supportive team environment.

Qualifications

• Must be dependable.
• Must have or be willing to obtain a property and casualty license.
• Pass a state and federal background check.

Responsibilities

• Provide prompt and friendly customer service.
• Respond to underwriting requests.
• Answer agency inbound calls.
• Identify gaps in coverage and offer products.
• Assist in contacting customers for documentation.

Skills

Customer service

Excellent communication skills

Computer proficiency

Good work ethic

Adaptability

Job description

Benefits:

• Simple IRA matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Remote Customer Service Representative - State Farm Agent Team Member with Matt Cresap - State Farm Agent, you will provide exceptional customer experiences and complete agency tasks that help serve our customers. Prior State Farm agency experience is required. Computers, monitors, and phone will be provided.

Full-time or Part-Time position available. Hours can be discussed to match the needs of the agency and the candidate

We are looking for a Remote Customer Service Associate to join our nationally ranked State Farm Insurance and financial services agency. We are a multi-office agency with two locations (Alpharetta, Ga and Roswell, Ga). We offer a competitive pay (hourly or salary) with opportunities for promotion and increase pay within the organization.

Newly hired associate(s) will benefit from proven processes, training, and great teammates. This position does not require extra hours or weekends.

Responsibilities Include:

• Provide prompt, accurate, and friendly customer service to our existing clients.
• Respond to underwriting requests.
• Answer agency inbound calls.
• Add additional lines of insurance at customer request.
• Identify gaps in coverage and offer products to properly protect customers.
• Assist in contacting customers to get signature documents returned.
• Attach documents.
• Assist with general customer questions.
• Assist in answering phones.
• Assist agent and sales associates complete tasks as directed.

Requirements:

• Pass a state and federal background check that we conduct prior to hire.
• Must have or be willing to obtain property and casualty license (we help with this).
• Must be dependable.
• Must be proficient with computer functions and have excellent communication skills
• Good work ethic and good energy
• Can adapt to change throughout tenure and be coachable.

This employment opportunity is with a State Farm Agent, not with State Farm Insurance Companies and requires the successful completion of licensing requirements to solicit and service State Farm products.

This is a remote position.