Customer Service Representative - State Farm Agent Team Member

Nicholas Romo - State Farm Agent; Town of Ithaca (NY); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

401(k) matching

Bonuses based on performance

Competitive salary

Advancement opportunities

Paid time off

Training & development

Job summary

The Romo Agency - State Farm Insurance in Ithaca, NY seeks a motivated Customer Service Representative focused on service and sales. You will handle client needs, identify coverage gaps, and recommend products to deliver personalized protection and value.

This fully licensed position requires Property & Casualty and Life & Health licenses (or agency support to obtain). You will be part of a team that values service, results, and career growth.

Qualifications

• Licensed in Property & Casualty and Life & Health, or willingness to obtain with agency support.
• Excellent communication and relationship-building skills.
• Strong service mindset with proven sales ability.

Responsibilities

• Respond to customer inquiries, billing questions, and policy updates with professionalism.
• Conduct policy reviews and identify opportunities for additional or upgraded coverage.
• Manage claims follow-up, renewals, and account maintenance.
• Educate customers about insurance options and make confident product recommendations.
• Maintain accurate client records and follow up to ensure satisfaction.

Skills

Communication

Relationship-building

Sales ability

Multitasking

Detail-oriented

Customer service

Education

Property & Casualty license

Life & Health license

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Customer Service Representative - Service & Sales Focus

The Romo Agency - State Farm Insurance

Deliver exceptional service. Drive results. Grow your career.

The Romo Agency is seeking a motivated and customer-focused professional who understands that every service interaction is also an opportunity to sell and strengthen relationships. As a Customer Service Representative, you’ll handle client needs with care while identifying coverage gaps, recommending products, and ensuring every customer receives personalized protection and value.

This is a fully licensed position (Property & Casualty and Life & Health required). If you are not yet licensed, we provide full support to help you obtain your licenses.

What You’ll Do

• Respond to customer inquiries, billing questions, and policy updates with professionalism.
• Conduct policy reviews and identify opportunities for additional or upgraded coverage.
• Manage claims follow-up, renewals, and account maintenance.
• Educate customers about insurance options and make confident product recommendations.
• Maintain accurate client records and follow up to ensure satisfaction.

What You Bring

• Excellent communication and relationship-building skills.
• A strong service mindset with proven sales ability.
• Confidence in presenting and recommending insurance products.
• Detail-oriented and organized with the ability to multitask.
• Licensed in Property & Casualty and Life & Health, or willingness to obtain with agency support.

Why Join The Romo Agency

• Competitive base pay plus commissions and bonuses.
• Licensing support and paid training provided.
• Career advancement opportunities in a growing agency.
• Supportive, team-driven culture that values initiative and achievement.
• The chance to make a meaningful impact helping clients protect what matters most.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. We are an equal opportunity employer and value diverse perspectives.