Customer Service Representative - State Farm Agent Team Member

Ron Carroll - State Farm Agent; Childersburg (AL); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

401(k)

Performance Bonus

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Job summary

Ron Carroll - State Farm Agent is seeking a Customer Service Representative to support community members and reinforce the growth of the agency. You will assist customers with policy questions, changes, and claims, while collaborating with the agency team to deliver exceptional service.

The role emphasizes attentive service, attention to detail, and readiness to grow within a sales-minded, customer-focused environment.

Qualifications

• Excellent communication and interpersonal skills required.
• Attention to detail and ability to multitask in a fast-paced office.
• Prior customer service experience preferred, especially in insurance or financial services.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented and multitasking

Customer service experience

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Ron Carroll - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.