Customer Service Representative - State Farm Agent Team Member

Agent Adam C; Town of Germantown (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Health insurance

Advancement opportunities

Paid time off

Training & development

Performance bonus

Competitive salary

Flexible schedule

Job summary

Agent Adam C, a State Farm agent in Germantown, WI, is seeking a Customer Service Representative to join his team. You will help clients with policy information, changes, and claims while delivering exceptional service that supports agency growth.

The role emphasizes clear communication, attention to detail, and a friendly, team-oriented approach. Prior customer service experience is preferred, and the position offers opportunities for advancement and comprehensive benefits.

Qualifications

• Clear communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Prior customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits:

• Simple IRA


• License reimbursement


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development


• Bonus based on performance


• Competitive salary


• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2019 and currently lead a growing team of two. Before becoming a State Farm agent, I worked as a team member and was also a bartender, experiences that helped me develop strong communication skills and a passion for building relationships. I attended the University of Chicago and enjoy traveling whenever I have the chance.

Community involvement is an important part of our agency. We stay active through local events and proudly support the Germantown Chamber of Commerce, building relationships with the people and businesses in our community.

Our agency offers health, life, and disability insurance, PTO, paid holidays, a Simple IRA, and a strong commitment to work-life balance. We believe in creating an environment where our team feels supported both professionally and personally.

Our culture is welcoming, competitive, and team-oriented. We enjoy working hard, having fun, and celebrating success together. I'm looking for someone who is outgoing, personable, competitive, and enjoys working with others. If you're looking for a positive team environment with opportunities to grow, we'd love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Adam Chamorro - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.


• Assist customers with policy changes and updates.


• Process insurance claims and follow up with customers.


• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Previous customer service experience preferred.