Customer Service Representative - State Farm Agent Team Member

Adammccarty; Gonzales (LA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Health insurance

Advancement opportunities

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Adam McCarty, State Farm Agent in Gonzales, LA, is seeking a Customer Service Representative to deliver exceptional customer experiences and support the growth of a local insurance practice.

You will handle inquiries, maintain records, and coordinate with the agent team while building lasting relationships with community members.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication skills

Interpersonal skills

Detail-oriented

Multitask

Job description

Benefits:

• Simple IRA
• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2008 and currently lead a team of 17. My State Farm journey began while I was working my way through college. I was recruited to become a State Farm team member and quickly discovered a career I truly loved. Outside of work, I enjoy hunting, fishing, cooking, entertaining, and spending time with my family.

Giving back to the community is at the heart of everything we do. Our agency is heavily involved in local schools, community events, and charitable organizations. We believe that building strong relationships and serving our community are just as important as serving our customers.

Our agency offers health benefits, a Simple IRA, paid time off, 11 paid holidays each year, licensing reimbursement, and a strong commitment to work-life balance. We also invest heavily in professional growth and believe in helping our team build successful, long-term careers.

Our culture is like family. We work hard, celebrate successes together, and enjoy spending time together both inside and outside the office. I'm passionate about helping people become the best version of themselves and creating a workplace where everyone enjoys coming to work. I'm looking for someone who is coachable, down-to-earth, hardworking, and genuinely cares about others. If you're a team player who wants to grow personally and professionally, we'd love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative with Adam McCarty - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.