Customer Service Representative - State Farm Agent Team Member

Kristin Staropoli - State Farm Agent; Tigard (OR); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Bonus

Competitive salary

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Kristin Staropoli - State Farm Agent in Tigard, OR is seeking a Customer Service Representative to deliver exceptional service, answer inquiries, and coordinate with the team to support clients.

This role offers a flexible schedule, paid time off, health insurance, and opportunities for advancement within a growing agency; prior experience in customer service is valued.

Qualifications

• Clear communication and interpersonal abilities required.
• Attention to detail and ability to multitask in a fast-paced environment.
• Prior customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

Our agency opened in July 2023 and has grown to a strong team of 8 talented professionals. Before opening my own office, I worked in the human services field and got my start in insurance by joining a friend who had just opened his agency. That experience inspired me to pursue the Aspirant Program and eventually build my own agency.

I’m a proud graduate of the University of Oregon, where I graduated top 10 in my class. My husband and I have lived in this area our entire lives and are deeply rooted in the community. I’ve also been a foster parent to five children, and our home is currently shared with our two cats.

We offer great perks for our team, including free snacks and drinks, casual Fridays, team bonuses like happy hours and breakfasts, and three weeks of combined PTO for sick, vacation, or personal time. We’re big believers in celebrating wins together and making sure our team is well-fed, well-rested, and supported.

Our office culture is built on honesty, integrity, open communication, and a strong team-first mentality. We’re looking for individuals who care deeply, are collaborative, detail-oriented, organized, and bring a friendly, committed energy to the team.

If you’re looking for a place where you can grow, contribute meaningfully, and be part of a top-performing team, this could be the right fit for you.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Kristin Staropoli - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.