Customer Service Representative - State Farm Agent Team Member

John Toper - State Farm Agent; Burnt Hills (NY); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

John Toper - State Farm Agent in Burnt Hills, NY is seeking a Customer Service Representative to help deliver exceptional service and assist clients with insurance options.

Join a small, supportive team that values communication, flexibility, and growth, with paid time off, training, and opportunities to advance within the agency.

Qualifications

• Strong communication and interpersonal skills.
• Attention to detail and ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Customer service experience

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2025 and currently lead a growing team of three. Insurance has been part of my life for years, as my father spent much of his career with State Farm. Seeing the opportunities available through the company and the impact agents can have on their communities inspired me to pursue agency ownership myself.

I graduated from SUNY Plattsburgh in 2016 with a degree in Business Management, where I also played soccer all four years. Outside of work I enjoy skiing, snowboarding, tennis, golf, and spending time with my wife and our two dogs. I’m actively involved in the local Rotary Club, which allows me to participate in community service projects, charitable events, and other initiatives that help support the community we serve.

Our agency offers PTO, paid major holidays, health benefits, and reimbursement for all licensing costs. We are committed to creating a workplace that supports both professional success and a healthy work-life balance.

Our office culture is family-oriented, fun, and built on open communication. We believe strong relationships, transparency, and teamwork create the best environment for both employees and customers. I’m looking for someone who is a genuinely good person, enjoys working with others, and values a collaborative team atmosphere. If you’re looking for a supportive office that prioritizes communication, flexibility, and long-term growth, this could be a great fit for you.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with John Toper - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.