Customer Service Representative - State Farm Agent Team Member

Emerson Williams - State Farm Agent; Smyrna (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Disability

Annual bonus

9-5 schedule

Life Insurance

Advancement opportunities

Paid time off

Training & development

Performance bonus

Competitive salary

Job summary

Emerson Williams - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service and support to clients. You will handle inquiries, coordinate with team members, and contribute to the growth of the insurance business by ensuring accurate records and proactive follow-up with customers.

The role emphasizes attentiveness, communication, and a willingness to assist community members while aligning with State Farm policies and services.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Strong communication

Detail-oriented

Multitask

Previous customer service experience

Job description

Benefits:

• Disability


• Annual bonus


• Monday- Friday 9-5


• Life Insurance


• Opportunity for advancement


• Paid time off


• Training & development


• Bonus based on performance


• Competitive salary

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products.

ROLE DESCRIPTION:

As a Customer Service Representative with Emerson Williams - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.


• Answer customer inquiries and requests.


• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.


• Strong communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Previous customer service experience preferred.